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FAQ

Medical Records
Covid-19 Policies
  1. Covid-19 Screening Requirement

    Patients coming to the GMA office must now complete a Covid-19 screening questionnaire within 24 hours prior to your visit. Patients can access and submit the questionnaire on the GMA Patient Portal under the Questionnaire tab.

    Please do not come to the office without an appointment. We are continuing to restrict the number of people in the office at any one time in order to protect patients and staff.

  2. Masks

    Masks are to be worn in the office at all times. We have many very vulnerable patients, and we asks that everyone complete the screening the Patient Portal 24 hours before coming in, that you wear a mask and other appropriate protective equipment, and that you maintain social distance from anyone you encounter on the way in or while in the office. In person visits are highly limited.

  3. Lab and bodywork will be closed until further notice.

    Patients can have bloodwork drawn at Labcorp or Quest labs. Your doctor’s medical assistant will know about which lab can draw the tests you need completed.

Urgent Care
  1. FOR EMERGENCIES, DIAL 911!

    Gordon Medical does not do emergency care. Because our services are so specialized in Integrative Medicine, our providers do not admit patients to hospitals or make hospital rounds. We recommend that you have an ongoing relationship with a general practitioner outside of this clinic who is available for emergencies, urgent care and hospital admission.

    If you are a patient, and have a non-urgent issue, please contact us through the Patient Portal.

  2. Mental Health Emergencies in Marin County

    For Mental Health Emergencies in Marin County call 1 (415) 473-6666 for the Crisis Stabilization Unit.

  3. Mental Health Emergencies in Sonoma County

    For Mental Health Emergencies in Sonoma County call 1 (800) 746-8181

  4. Urgent issues related to treatment at GMA

    GMA On Call Pager: If you are having a new urgent problem, related to a change in your treatment at Gordon Medical, this service will leave a short message with the on-call practitioner.

    Calls are not checked between 10pm and 8am.

    Calls to the pager are charged as a phone consult fee, unless you are having an acute reaction to a new medication we have prescribed.

    Call (707) 575-5180, then press 9 to message the on-call practitioner.

Appointments
  1. Do you offer telemedicine/virtual appointments?

    Yes, our practitioners offer virtual visits to people in the United States and internationally. We do recommend that most patients will want to spend some time in the local area, as many of our tests and treatment need to be administered in person. Many patient come to spend a week to a month in the area while being treated.

    When making a new patient appointment our staff will give you an idea of what to expect.

    In some states or countries, you may need a local physician to order lab tests or medications for you, due to the local laws.

  2. Do you see patients from out of state or out of country?

    Yes, our practitioners offer virtual visits to people in the United States and internationally. We do recommend that most patients will want to spend some time in the local area, as many of our tests and treatment need to be administered in person. Many patient come to spend a week to a month in the area while being treated.

    When making a new patient appointment our staff will give you an idea of what to expect.

    In some states or countries, you may need a local physician to order lab tests or medications for you, due to the local laws.

  3. How long is an appointment?

    Initial visits are 1-2 hours. Most often return office visits are scheduled for 45 minutes with a minimum of one half hour, or longer as indicated by your provider, or according to your needs. Your visits will be billed for the actual time spent with your provider.

  4. How long will treatment take?

    For Complex Chronic Illness: When new patients make their first appointments, they usually have many questions about how long they should plan to stay with us at GMA. Understandably, they get frustrated when we cannot answer those questions with any kind of specificity.

    Here’s the problem: Before we actually get a chance to take a patient’s history and examine them thoroughly, it really is not possible to formulate a therapeutic treatment program.

    For Health Optimization: Many, but not all of our programs for Health Optimization have a specific series of treatments that are suggested, depending on your goals.

  5. New patients

    To make a new patient appointment, you can call the office at (415) 757-6100 and speak with the new patient coordinator, or you can email npcoordinator@gordonmedical.com. Our staff tries to return phone calls within 24 hours, but there are days when the phones are especially busy.

    When scheduling your first appointment you will be given information on creating an account in our Patient Portal. There you will be able to fill out intake forms, and request records from other doctors you have seen, as well as upload labs or other documents to include in your patient file.

    Please be sure to complete your paperwork before your visit so your doctor has everything necessary. Request records from your previous doctors offices as soon as possible, as records transfers can take up to two weeks to receive.

    On the day of your initial appointment at Gordon Medical, if it is an in person appointment, it is helpful for you to arrive 30 minutes before your appointment time so that all necessary paperwork can be completed efficiently. You may choose to bring a spouse, relative, or close friend with you to take notes during your visit. You may ask the receptionist for a recording to be made for you of the visit, so that you do not have to worry about remembering everything.

  6. Referrals to the IV room?

    Gordon Medical takes referrals to our IV room ONLY through a licensed medical practitioner. If you are interested in being referred for IVs, you must either see one of our doctors for an evaluation, or have your practitioner contact us.

Fees
  1. Do you take insurance?

    In order to be able to offer you the best care possible, without the limitations imposed by insurance companies, we offer our services on a cash basis only. All services provided are expected to be paid for in full, at the time of service. This includes Medicare patients.

    We do not provide insurance billing out of our office. You will be provided with a superbill that you can submit to your insurance for re-imbursement. Coverage is dependent on your specific insurance company’s policy. We have seen some patients have good experiences receiving insurance reimbursement assistance through American Medical Health Alliance.

  2. Do you take Medicare or Medicaid?

    We are not currently providers for Medicare or Medicaid. In order to be able to offer you the best care possible, without the limitations imposed by insurance companies, we offer our services on a cash basis only. Because we are not providers with Medicare, you will not be able to submit your bill to them for reimbursement.

  3. Can I bill my insurance?

    We will provide you with a superbill that can be submitted to your insurance company. Coverage is dependent on your specific insurance company’s policy. Please understand that we offer many innovative treatments and your insurance company may not pay for all of the treatments you receive in our office.

    We have seen some patients have good experiences receiving insurance reimbursement assistance through American Medical Health Alliance. If you have Medicare or Medicaid, you will not be able to submit your bills for reimbursement.

  4. Blood Draw Fee

    We are currently sending patients who require blood draws for labs to Labcorp and to Quest labs, where they will do draws for lab kits. If we do a blood draw in the office as a curtesy to specific patients, there is a blood draw fee which is not reimbursable through insurance.

  5. Cancellation policy

    There will be no charge for cancellations made at least 48 hours before the time of appointment (72 hours for appointments of one hour or more). Otherwise you will be charged for the full fee, unless your appointment time is filled.

    Appointments scheduled for Monday must be cancelled by noon on the preceding Friday. Call the main office to cancel or reschedule an appointment at (415) 757-6100 or use the Patient Portal.

Products and Services
  1. What Services do you offer?
  2. Prescription refills

    For prescriptions refill service, please contact your pharmacy. They will send a request to our office. We do not refill prescriptions on weekends. Please plan ahead to ensure that you do not run out.

  3. How can I get the Byron White Formulas?

    Byron White Formulas (BWF) are ONLY available to current patients of GMA doctors. We are unable to prescribe for patients that we have not seen. If you are not a current patient, we cannot help you get the BWF.

    If you are a GMA patient, and need to adjust your dosage, please contact your doctor through the Patient Portal.

Communications
  1. Questions about care

    Phone calls, emails, and other communications outside of formal appointments take up a lot of staff time.

    Communications to our office with 1-2 simple and clear questions relating to your current medical plan – including medication or treatment plans can be answered quickly at no charge.

    More than 1 or 2 simple questions will be charged a set fee per question. Communications requiring additional consideration will be referred for a 15-minute phone conversation with your practitioner, billed at their usual rate. This enables us to enhance the quality of your medical care, and allows us to devote the necessary amount of time to your requests.

  2. Use the Patient Portal for secure messaging

    We recommend the use of the GMA PATIENT PORTAL providing secured messages to our staff, including appointments, prescriptions, test results, and patient plans.

    You can also upload files and documents on the portal to have your doctor review them.

    If your us the portal messaging for a medical question requiring an answer from your doctor, you will be assessed an administration charge, billed in 5 minute increments at the doctors normal hourly rate. You may not get a reply to your message for 24 to 48 hours.

    Please note that the patient portal is for administrative purposes only and is not a replacement for ongoing patient care. Please keep messages brief – significant questions may require an appointment. Some doctors do not work on Mondays or Fridays; messages may be delayed during these times.

  3. Email

    We recommend the use of the Patient Portal.

    Our goal is to give quality medical care to our patients. We find email communication more time consuming, less clear than a short conversation with your practitioner, as well as not a secure way to communicate private health information.

  4. Phone

    We recommend the use of the Patient Portal.

    Communications to our office with 1-2 simple and clear questions relating to your current medical plan – including medication, treatment plans can be answered quickly at no charge.

    Communications requiring additional consideration will be referred for a 15-minute phone conversation with your practitioner, billed at their usual rate. This enables us to enhance the quality of your medical care, and allows us to devote the necessary amount of time to your requests.

Location and Contact Info
  1. Hours

    Services are available by appointment only.

    The office is open Monday-Friday from 9:00 AM – 5:00 PM.

    We are closed Saturday and Sunday.

    Holiday Hours

    We are closed on
    Memorial Day
    Fourth of July
    Labor Day
    Thanksgiving Day
    Black Friday
    Christmas Eve
    Christmas Day
    New Year’s Day

  2. Where are you located?

    We are in the Montecito Plaza, at 361 3rd Street, Suite J, San Rafael, California 94901.

    See a map and directions on our Contact Page.

  3. Directions for Finding the Office inside the Montecito Plaza

    We are located in the center of the complex. Nearby visible businesses are “Sprint” and “Trader Joe’s”.

    Our building entrance is down the business courtyard (walk towards the river causeway).

    Enter the door for the *Montecito Office Center”. You will see a green sign with our name listed.

    Proceed up the stairs or elevator to the second floor; our office is located in Suite J a the end of the hall.

  4. Information for sensitive patients

    We are located in the center of the complex. Nearby visible businesses are “Sprint” and “Trader Joe’s”.

    The GMA San Rafael offices make every effort to be a safe space for those who have a variety of sensitivities.  The Marin office is located in a public building and does have the risk of chemicals and/or scents in the public areas. In the entrance to the building there is an elevator creating a high EMF area.

    Access to the office includes walking down a public hallway with other businesses, such as a dental office, a school, and Pilate studio. Despite being a medical and health building, all of these businesses come with the common public potentials for chemical and/or scent exposures. We suggest you wear a mask if you have sensitivities. Please ask your medical assistant if you have concerns.

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